For a long time, I've been looking for the perfect smartphone. I started with Palm's first PDA and moved to Windows CE. Now, I've been using Windows Mobile for a while where I've had my share of learning opportunities along the way. My current phone is a Motorola Q from Sprint which I ordered the day it became available. I really like the phone. It's been the most reliable and useable of any that I have tried. It's a great dialup modem (super fast), connects to my Exchange server flawlessly, and has acceptable battery life once I upgraded to the Seidio 2100mAh aftermarket battery http://www.seidioonline.com/index.asp?PageAction=VIEWCATS&Category=1106.
Sprint recently announced an update to the Q that's supposed to fix a number of issues. I found out about the update on www.everythingq.com where I also learned that a number of users were having a lot of problems apply it. So, to help clarify and generally make it easier to update, I will provide correct and explicit instructions here:
You can download the update here: http://direct.motorola.com/hellomoto/motosupport/source/softwareupdatesummary.asp
Before update: Q2-BP_C_06.1E.00R
After update: Q2-BP_C_06.26.00R
How to update:
First of all, sync your phone. Next, download the update to your Windows XP PC. If you are running Vista or a Mac, you are not supported. Get over it and find a Windows XP PC. You need to make sure that you have Microsoft's ActiveSync installed on the PC. The update won't work without it. I recommend that you update to version 4.5 of ActiveSync. Next, backup your data on the phone either using a 3rd party backup utility or plan to reinstall or recreate via ActiveSync or the Vista Windows Mobile Device Center. The Motorola update offers backup and restore, but I don't recommend using it. It seems like a lot of users are reporting problems with it. Also, it's a good idea to make a list of your mail settings and 3rd party installed programs so that you can more easily get everything working following the update. It's very important to understand that the update will remove all data, settings, and 3 party applications from your phone. Next, run a master reset on your phone before applying the update. This will reset your phone to its factory state and eliminated potential conflicts either before or after the install. This also means that you won't be able to use the Motorola option for backup and restore during the update. The master reset is located here: Start/System Tools/Master Reset.
Once all of this is done, you can start the update process. First, install the update software and start it. It will give you very specific instruction that you need to read and follow. If you don't or you deviate, you may be taking your phone to the Sprint store for repair. I strongly suggest that you pay attention to the instructions for the installation of the USB drivers for the flash interface. Next, the instructions will tell you to connect your phone via your USB cable to your PC. Next, software will begin the update. If your PC doesn't recognize your phone, go into the Device Manager, uninstall any devices registered as yellow question marks, and restart your PC. Restart the update software and follow the update manager's instructions. You can expect that the connection will be dropped at least once during the update. Don't panic, just simply follow the instructions. The Update will ask you to restart your phone. Just follow the instructions. Once complete, after about 10 minutes, you will have a better phone. Now all you need to do is reinstall your apps, set up your email and sync your phone on your PC. Now you can Consider It Fixed!
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