iPod Touch Email Settings for Comcast

A friend recently told me that she was very frustrated.  She'd been unsuccessful with setting up her new iPod Touch to get email from her Comcast account.  She tried to set it up. It didn't work.  She went to the Apple store.  The Genius couldn't get it to work.  She called Comcast.  Their tech support couldn't get it to work.  And so on.  All told, she spent about 4 hours trying to get it to work and failed.  I like a challenge, so I told her that I would take a look into it.  I came up with 3 working solutions.   

The first is to setup the Touch's mail app to receive email. This solution is detailed below.  The second it to use the new Comcast  micro browser portal.  Any device that has a WAP 2.0 browser and a link to the world wide web can navigate to this new portal which can be found at http://m.comcast.net.  The third is to forward Comcast's email to another email service, like Gmail, which the Touch is pre-configured to receive.  Comcast allows you to permanently forward email for any of its email accounts.

Here are the setting to set up Comcast email in the iPod Touch email application.

Select Settings, Mail, Add Account, Other as in Figure 1.

Figure 1

Select POP as the mail server.  Put your information in as shown in Figure 2.  Make sure that you type in your correct password.  If you are not absolutely certain of your password, you can reset it on http://www.comcast.net.  Once your settings are in, click on Save at the top of the display.  The email app will try to verify your settings and we return to the setting screen.  This may take a while so be patient.

Figure 2

Now you will need to configure the Advanced settings.  Select Mail from the Settings menu. Select the Comcast account under the Accounts section.  Select the Advanced option toward the bottom of the screen as shown in Figure 3.

Figure 3

Configure your setting as shown in Figure 4.  Make sure that you change the outgoing Server Port to 465.  Save these settings.  Go back to home and launch the mail app.  It may take a while for mail to download and setup on your Touch.  This will be dependent on the amount of email that you have stored on the Comcast server.  Now you can consider it fixed.

Figure 4

Please post a comment if this has been helpful to you.

Contact Info: info@consideritfixed.com
                     860-985-7300

Computer repair in West Hartford, Computer repair in Avon, Computer repair in Simsbury, Computer repair in Farmington, Computer repair in Newington, Computer repair in Canton, Computer repair in Hartford, Computer repair in Bloomfield, Computer repair in Unionville, Computer repair in Wethsfield, Computer repair in Glastonbury

Comments

[Dar]

I've been hunting for a fix to this problem via comcast, apple and friends. You made me very happy - I just wish the technical writers would document their user manuals better!
Thank you!!!

[Manny]

Thank you soo much. You saved me so much time and headache. I would have never been able to set this up without your help.

[Dianne Percy]

Can't believe I am still having the same problem as others have described above. I'm posting on January 30th, 2010....can't get all messages from my Comcast account on my iPod Touch. When I do get the one or two every few days, once I read and delete them, they STILL show up on my desktop. Any ideas?

Also, is the Outgoing Server Setting still 465? Thanks.

[Steve]

Thanks for the help and I needed to change the password in both incoming and outgoing mail to both get and receive mail
Thanks

[moosekneecabin]

Thank you, thank you!! this worked after weeks of trying to send email or responses out but to no avail. I can now use it to receive and SEND emails.

Ditto to many of the positive replies above.

[Samuel]

Thanks man, I been having this problem for quite some time.

[gracewalklady]

Two thumbs up!

[jan]

This is a very helpful blog on how to configure Gmail in your iPhone or iPod touch.http://read-me-dot-text.blogspot.com/2009/08/how-to-get-gmail-on-iphone-or-ipod.html.

[Mona]

Thanks. This was great - it worked. I had given up trying to make it work.

[Debbie]

It worked great I thought changing the server port to 465. But I only get a few emails, yet I receive tens more on my computer email that people send me. Does anyone know why I would only get one once in a while on itouch? Like today and the last 4-5 days, I have not received one email. I have Comcast.

[Ed Casey]

Many thanks for this information and the posted comments. I easily set up the Ipod Touch to receive comcast email when I got the device but could not get the config right to send email--until this thread.

The key pieces of information for me were: 1) Delete the current Touch mail account; 2) Add the account; and, 3) Set the smtp port to 465.

Again, many thanks.

[phyllis]

Thank you! I've been tearing my hair out over this, but all I had to do was change the port setting. I didn't see that info anyplace else. I hate Outlook, and on my PC I use thunderbird... but it's working now!

[Mr Jones]

Thanks a million. Now I can use my ipod instead of my pc and my pocket pc to send and recieve emails where ever I go since I can use my cell phone as a router. I was able to send messages with not problem too.

[Nancy]

Perfect - all it required was changing the Server Port settings to those you listed. Thanks a million

[john]

thanks! worked right away

[jo jones]

still having problems... recieving mail fine but no luck with sending... Not sure what else I can do. Any ideas pls?

[ianw]

I got your comment tonight. You may want to check the spelling of your outgoing server.

“connection to outgoing server stmp.aol.com failed”

SMTP stands for simple message transfer protocol. Either you made a typo or entered the smtp server incorrectly. It should be smtp.aol.com.

If you have access to other email accounts on other services, you can try using an alternative server for outgoing mail, i.e., smtp.comcast.net.

Please check and let me know.

[gracie]

My itouch is recieving emails, but it will not let me send them. I use aol mail, but when I send mail it says connection to outgoing server stmp.aol.com failed. Will you please help me?

[neicey]

Thanks - worked - instructions were easy to follow

[Rachel Pugh]

It was very usful,
Thanks!!!!!!!!!!!!!

[Donna]

Worked for me!!!!! Thanks so much.

[yes!]

finally! this worked great, thanks so much!!!!!

[Jeff]

Just followed your advice on my wife's new iPod Touch. Although some of the screens were slightly different from above it worked out great. Thanks so much!

[Elated]

THANK YOU very much...worked like a charm!

[Mike P.]

It worked! I spent 1.5 hours myself! It's a shame I didn't find your comments before now. Thank you for the great help!!!

[Michelle]

these instructions are great. i am an apple tech support agent and these instructions are a big help when i'm on the phones. thank you very much!

[Tom]

Ipod touch setup for comcast.net, go thru the setup and advanced settings.calling comcast is a waste of time. after weeks of trying I can new receive email

http://www.apple.com/support/iphone/

[Ian]

Terry,

I've been hearing a bit about problems like yours lately. My Touch is working fine with the settings in my article. Most likely, you are located someplace different than me. So, you many want to check with Comcast for any port changes that they may have made in your area. I strongly recommend deleting your existing account setup and starting fresh. Make sure that your username and password are correct - easiest way to verify is to setup on a PC/MAC. I know that it sounds basic, but we all forget sometimes. Good luck and let me know what you do to eventually solve this.

[Terry]

I cannot send any outgoing email via Comcast on my ipod touch. I've been at it for hours and tried the fix here. Didn't work. Have tried a variety of Port numbers, none of them work.
This is very frustrating.

[Tom]

Comcast is being mute about a change they have made.the new incoming server is sz-pop.mail.comcast.net port 110 for the Denver area.per the 2 cs's I spoke with the smtp has not changed from smtp.comcast.net but they list port 485 not 465. I have not been able to send from my touch for 3 days, can receive.

[Brenda]

Do these settings still hold as of Sept 08? With the new iPod Touch 2G? I was getting/receiving mail just fine, but now it's suddenly stopped (though I can still get mail via my MacIntosh computer...so I know it's not because Comcast is down.)

THANKS!

[Paul]

I have the same issue as chris from July 20, 2008, when deleting from the iPod touch, it doesn't delete from Comcast Acct.
Paul

[Lisa]

Fantastic! It finally works!! Tks.

[Steve]

It works. Very helpful!

Thank you!

Steve

[Jack]

Tremendous ! Thank you very much.

[E. Murphy]

You are a God send. I have had the iPod Touch since January - went to the Apple store, called Comcast, posted a note on Facebook, etc. No one knew the answer! I followed your steps and in five minutes actually sent an e-mail for the first time - and it's July! I was about to abandon Comcast for Yahoo. Thank you!

[chris]

The issue I have is when I delete something from my Ipod Touch, it does not delete it from my Comcast account?
Chris

[Catherine Patler]

thanks for your help! worked great!!!

consider it fixed!

[Seanno]

This was a great guide and it worked like a charm form me, the first time I tried it........kudos.
Seanno

[Doug Myers]

Many thanks!!! I wasted way too much time trying to figure this out, until I found your instructions.

[ryan]

thank you so much

[john]

thank you very much...worked great

[ryan]

This was so helpful thans time 10 million

[joe hannan]

hello, thank you very much it was great and worked perfect

[Danielle Tamburilla]

This was a huge help. Thank You so much.

[pat]

WOW thank so much. you dont know how much this all helped

[ianw]

Marti,

Do this - delete the email profile on the Touch and start over. If you have any doubt about your username or password, check with Comcast at 1800COMCAST. Any inaccuracy in the setup or username or password will cause this to fail. You need 100% accuracy.

Best,

ianw

[marti]

Hi. Once I complete the outgoing settings I get a message that says "Cannot connect Using SSL. Do you wnat to try setting up the account without SSL?"

[nick]

this worked amazingly thanks a ton!

[Steve]

Thanks for the help! Followed your instructions, worked fine.
thanks!