Posted at 08:34 PM in Apple, Computers, Microsoft, Netbooks, Smartphones, Technology, Windows 7 | Permalink
I have a nice home entertainment center. Nearly everyone who watches a movie at my house comments that really like it. Recently, I added a Nintendo Wii to my entertainment center. Soon, I started to receive an error message on the HDTV saying “Unsupported audio signal. Please check your device output.“
As a tech, I made the logical assumption that the error message had to do with the Wii. So, I started to look at the Wii connections and settings. Unfortunately, nothing I did eliminated the error message. It still flashed on my screen every once in a while for about 10 seconds.
I realized a couple of things as I continued to troubleshoot the problem. First, the error message only appeared when displaying output from the computer connected to the HDTV, not from the cable box. Also, the error message didn’t tell me which component was generating the message. Was it the computer, the receiver, or the HDTV?
An Internet search helped me learn that the error message is common to several Sony HDTVs. But, there seemed to be a general confusion as to what the error message means. In my view, Sony TVs do little to tell you that they are the source of the error message, nor what input channel is causing the error. I had to spend a lot of time troubleshooting this error message in order to resolve it. If Sony simply told me that it was a Sony generated error and which channel was faulty, I would have been much better off and able to fix the issue much more quickly. This unfortunately, was not the case.
This is the original error message:
"Unsupported audio signal. Please check your device output."
This is my suggestion for an improved error message:
"The Sony HDTV is having an audio input problem on HDMI 3."
I did solve the mystery after a couple of days of on and off troubleshooting. My computer is connected to the Sony HDTV via HDMI. HDMI has the ability to carry both video and audio. Often a computer is connected to a HDTV via HDMI, but the sound is routed to the receiver for sound processing. In my case, I use an optical connection from the computer to the receiver for sound processing. I've had my home entertainment center setup and working without errors for close to a year. Why it started to report an error now is beyond me. My fix was to use a DVI to HDMI adapter and connect the HDMI cable to the DVI port on the computer. The screen resolution was unaffected and the error message vanished as the DVI port does not transmit sound as an HDMI port does.
I love my Sony HDTV. I only wish that Sony did a better job reporting errors.
If this post was helpful to you, please click on Comments below and leave a comment.
Contact Info: info@consideritfixed.comPosted at 08:46 PM in Computers, Entertainment, Television, Troubleshooting | Permalink | Comments (0) | TrackBack (0)
More than any other web search site, people flock to www.google.com by the millions daily. However, most google users don’t know about the host of search tools that google provides to its users. Following is a rather exhaustive list of many of the things that you can do on google.
Weather

To see the weather for many U.S. and worldwide cities, type "weather" followed by the city and state, U.S. zip code, or city and country.
Stock Quotes
Time
Sports Scores

Reference Tools

Book Search
Earthquakes
Unit Conversion
Public Data
People Profiles
Choosing Keywords
Dictionary Definitions
Spell Checker
Local
Search
Movie Showtimes

Health Search
Health Conditions
Poison Control
Flu Shot Search
Trip Planning

To use our built-in currency converter, simply enter the conversion you’d like done into the Google search box and we’ll provide your answer directly on the results page.
Maps
Query Refinements
Related Search
Fill in the Blank
Search by Number

Patent Numbers
Area Code

Posted at 01:18 PM in Cloud Computing, Computers, Current Affairs, Technology, Web/Tech | Permalink | Comments (0) | TrackBack (0)
I last wrote about MS Antivirus and its derivatives in March of 2009. In recent weeks, this parasite has been extremely active as I have seen a significant spike in service calls. According to the Wikipedia, this parasite is going by many names: XP Antivirus, Vitae Antivirus, Windows Antivirus, Win Antivirus, Antivirus Pro, Antivirus Pro 2009, Antivirus 2007, 2008, 2009, 2010, and 360, Internet Antivirus Plus, System Antivirus, Spyware Guard 2008 and 2009, Spyware Protect 2009, Winweb Security 2008, System Security, Malware Defender 2009, Ultimate Antivirus2008, Vista Antivirus, General Antivirus, AntiSpywareMaster, Antispyware 2008, XP AntiSpyware 2008 and 2009, WinPCDefender, Antivirus XP Pro, and Anti-Virus-1.
Before I provide instructions on how to remove this parasite, I have a few words of advice. This parasite will tell you that your computer is infected with many things, and if you buy it for $29.95, $34.95, or 49.95, etc., if will fix your computer. If you have given this parasite your credit card, immediately stop what you are doing and cancel your credit card. That said, these instructions have worked on removing the parasite from many computers. But if you have interacted with this thing a lot or have one of the more destructive versions on your computer, you may end up with no other option than to rescue your data, format your hard drive and reinstall your operating system and applications. If you don’t know how to do this, contact your local computer professional for assistance.
OK, here’s what to do when you are infected.
If you are unable to perform these steps, you are in trouble. Your best course of action is to backup your data, format your hard drive and reinstall your operating system and applications. I know that it hurts, it hurts a lot.
In the future, be very careful when security warnings appear on your computer. Unfortunately, you need to evaluate them and decide if they are real, or as in your recent case, malware. It is very confusing. If you get involved with this type of malware in the future (and Windows XP is the target as Visa is more secure), go immediately to system restore and restore your computer to a date prior to the infection. Do not interact with it as by doing so, you are most likely giving permission to install on your computer. If you are unable to perform a restore, call me or your local computer repair professional for assistance.
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 08:41 AM in Computers, Current Affairs, Microsoft, Technology, Troubleshooting, Virus, Windows | Permalink | Comments (0) | TrackBack (0)
As a technology company supporting law firms, I dread some of the phone calls that I receive early in the morning. You see, it’s often a lawyer with a problematic PC. Like most lawyers, they have become extremely dependent on the PCs. Some would say more than their legal assistants. Usually, they are hoping that I can drop everything and get them back to work as the thought of a day without a working PC is just too unfathomable.
Most firms, put either a desktop PC, or more recently, a laptop PC on each attorney’s desk. Typically, they purchase business class computers. I often see laptops with docking stations, large monitors, full-sized keyboards and mice. These are great configurations, but they come typically with a high price. When these machines malfunction, the lawyer is ‘dead in the water’, unable to work until the machine is fixed.
The typical repair strategy is to troubleshoot, and if necessary, repair with some parts that are quickly available or utilize a backup PC. For example, if the hard drive is defective, the repair time can be several hours. If the machine is under warranty with a service agreement, parts can be available within 24 hours. But, in real life the actual downtime is often longer. A simple hard drive replacement can take a long times since the entire desktop needs to be reinstalled and configured. So, until recently, there has never been an ideal approach to provide zero downtime to the lawyer with technical trouble.
Recent changes in the PC and software industry have made me rethink my strategy to help avoid this from happening. The price of computers has drop precipitously over the last year. Very capable desktop computers are now available for $500 to $800. Additionally, the price of laptop computers has fallen dramatically where they are available in a similar price range providing that you don't need a laptop that is docking station capable. It’s important to note that these lower cost systems are not anemic systems, but very capable and powerful machines. As well, the advent of netbook computers has added a very capable low end to the options as well.
Another important factor in this strategy is using software that allows for easy, reliable, and automatic synchronization across multiple PCs. My personal favorites include:
If you do a cost analysis, it isn’t hard to make the argument that 2 PCs – a desktop PC and a laptop PC – in every attorney’s office makes a great deal of sense. By doing this, they have 2 working computers with identical information. They literally can pickup either PC and be productive. If one PC has a problem, they simply move to the other PC, and off to work they go. An added benefit, is that they have a light weight laptop to take with them when they leave the office. I like this approach so much, that it’s become my standard approach to enabling my users to as productive as possible.
Cost Analysis
If you are interested in learning more about how this new approach can benefit your firm, please contact Consider It Fixed.
Contact Info: info@consideritfixed.com
................. 860-985-7300
LassPass, Microsoft Exchange Server, DropBox, Xmark, Xmarks, Netbook, Docking Station
Posted at 05:08 PM in Cloud Computing, Computers, Law, Netbooks | Permalink | Comments (0) | TrackBack (0)
The law firm, Seiger Gfeller Laurie LLP of West Hartford, Connecticut had a huge challenge. They decided to depart from their parent firm that provided their information technology infrastructure, and they needed to get on their own systems as quickly as possible. The current systems were “state of the art” IT solutions for the legal world. No expense had been spared in selecting server, communications, and office hardware; and the software choices were modern and considered among the best.
In my interviews with the partners, I found that while they had these great systems in place, they often referenced their limitations, not their capabilities. Slow was often used in describing email, and remote access was often described as painful. Quite a shame since these attorneys spend a good deal of time on the road traveling both domestically and internationally.
Background
Seiger Gfeller Laurie LLP (SGL) is a law firm founded on the principle of doing things differently and better. In contrast to the traditional law firm model, focused on billable house and staffing matters based on a hierarchical pyramid, SGL’s focus is on obtaining results for its clients in the most efficient ways possible. Today, SGL is comprised of 8 experienced and tenacious litigators from some of the largest international law firms in the world.
Its existing IT solutions consisted of Microsoft Exchange Server, Hummingbird DM, Time Matters, Equitracs, and Blackberry phones. Their branch office was connected to the main office via a T1 and the applications were hosted either in the main office or on a local server. For example, the Exchange Server was hosted at the main office. Remote access was provided by connecting to the local server and then routing over the internal network from the office in West Hartford, Connecticut, to the main office several states away. Other applications resided in the local office. So, the users always had to connect via the local office. As well, since they were accessing their network via a virtual private network (VPN), they couldn’t easily access Exchange via Outlook Web Access nor run Outlook on more than one machine outside the office. Every application had to pass through the VPN.
SGL needed to deploy their new IT solutions rapidly, manage costs, and have excellent remote access. A traditional approach would work, but also reproduce the limitations that they had with their current IT infrastructure. It was time for a different approach and an opportunity to get out of the business of leasing and managing servers, communications hardware, and several complex software licenses and upgrade programs.
I talked to the partners about the multiple benefits of using the Internet and Internet-based solutions for their business. These type of modern solutions are called Software as Services or SaaS. The category as a whole is often referred to as cloud computing where the cloud is the Internet. Cloud computing, according to the Wikipedia, is a style of computing in which dynamically scalable and often virtualized resources are provided as a service over the Internet. Users need not have knowledge of, expertise in, or control over the technology infrastructure in the "cloud" that supports them. My job was to identify, test, select, and implement applications that would solve SGL’s IT requirements.
In the world of technology, major advancements occur that enable newer, and often times, better approaches to solving the same problem. Things that we now take for granted, were once recognized as major advances. In the 1980s, most business computers were large and complex. They were called mainframe and mini computers. Users accessed business applications via character-based terminals. These computers cost thousands of dollars, and were very complex to operate and support. In the 1990’s, these computers were replaced by lower cost PC-based servers and clients running graphical operating systems. This drove down the cost of business computing and made it much more accessible. But is still had a fair amount of complexity in that the systems required specialized software running on the client as well as the server. Today, while this model of computing is still in broad use, the client/server model is being replaced by a newer model which doesn’t require specialize software on the client, and the server is maintained by a 3rd party on a fee per use basis. The client accesses the business application through an Internet browser. This simplifies the configuration significantly as the business no longer needs to maintain complex servers and the client configuration is dramatically simpler. In truth, the clients still needs to run applications like Microsoft Office and utilities like virus protection software. But these are off the shelf applications. As a testament to the validity of this approach to computing, millions of people are already using Internet hosted applications in the form of Gmail, Amazon, Google, E*TRADE, and the list goes on and on.
Application Selection
Calendar and Messaging. The first application that we selected for SGL was Microsoft Exchange Server. But rather than purchasing hardware and software licenses, we selected a vendor that provides what is called hosted Microsoft Exchange Server. To setup the service, we pointed SGL’s MX record to the right DNS, setup accounts, and configured Outlook on each workstation. Even better, our hosting vendor offers full support for Windows Mobile, Blackberry, and iPhone synchronization as well as modern SPAM and virus protection. Deployment was rapid and without fault. Each employee had access to Outlook on all of their PCs, Outlook Web Access, and an iPhones with full support for mail, calendar, and contacts.
Cost: $12.95 per user a month including unlimited mailbox size, SPAM and virus protection, and smartphone synchronization.
Document Management. Good document management is a key ingredient in any successful law practice. SGL had been using Hummingbird DM. It provided excellent document storage and retrieval, with integration into Microsoft Office and Outlook. They had it setup on their local server and replicated over their internal network to headquarters. As a client/server application, Hummingbird had to be installed and setup on all PCs that access the system. It was a good solution, yet it required constant supervision and maintenance. Considering that this application is the ‘bread and butter’ of the firm, a move into the clouds had to meet with extremely stringent criteria. It had to be secure, reliable, and offer very similar capabilities to what the firm was used to – easy access, robust search, and Office and Outlook integration. SGL choose a solution that they immediately were able to use. The vendor provided free migration support which went flawlessly - users, client numbers, matter numbers were setup, their document library imported, and they were up and running. To use the product, all you need to do is open a web browser and login. Additional, the product has the ability to create restricted access so that others outside the organization can access documents in the library if needed. So, now they have the ability to dynamically virtualize their organization with external resources. SGL now has all of this combined with the peace of mind knowing that their most important data is maintained and backed up in a secure, world-class data center.
Cost: $30 per user per month.
Time and Billing. The next application we selected for SGL was time and billing. In the past, SGL had used a powerful system that required a server and individual user licenses. The cost of purchase combining hardware and software licenses was very high. As well, remote access into the system required a VPN connection. This can be extremely complicated when 3rd party book keeping and accounting staff need access into the system. SGL looked at a number of solutions and quickly settled on a product that met their requirements. It is available from a web browser so they and their designees, can easily access the system from any place, and their data is safely stored in a state of the art data center.
Cost: $19.95 per user a month.
Benefits of Cloud Computing
A Testimonial
The senior partner at SGL recently traveled to the UK. He took a brand new netbook, an ASUS 1008HA. To setup the new PC, I installed virus protection, Microsoft Office, Skype, configured Outlook, and setup Office integration software for the document management system. That’s it, nothing else, nothing more. The senior partner was able to connect to the Internet from his hotel in London and access all of his critical applications and data just as if he were in the Office. He’s never been able to do this before. Now, he can simply work anywhere as productively as if he were in the office.
If you are interested in learning more about how cloud computing can integrate and benefit your business, please contact Consider It Fixed.
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 02:29 PM in Cloud Computing, Computers, Microsoft, Netbooks, Saas, Smartphones, Technology, Web/Tech | Permalink | Comments (0) | TrackBack (0)
I have been sitting on the fence looking at netbooks. My quest – a lappy that is powerful enough, that has enough storage, that has a high quality screen with a decent keyboard, and that has the ability to run Windows 7 well. I’ve been diligently monitoring new product announcements and became aware of the pending release of the ASUS 1008HA. I was attracted to its integrated design; thin and light; that it uses the newer ATOM N280; that it has a LED screen; and that it has reasonable storage. I didn’t like that it was reported as having a problem running Windows 7 and that is was extremely difficult to upgrade its RAM and hard drive. Yes, you can upgrade its RAM from 1GB to 2GB, and the hard drive can also be replaced. But it requires a complete dissassembly of the machine to upgrade. I continued to monitor Eee PC user groups and learned that a recent BIOS upgrade fixed the Windows 7 issue. Then I learned that an ASUS reseller, AGearNotebooks.com, can upgrade the 1008HA to 2GB of RAM and upgrade the hard drive to a number of available options including 500 GB products and SSDs. So, I purchased the 1008HA from AGearNotebooks.com configured with 2 GB of RAM and a 7200 RPM 320 GB hard drive. Very cool indeed!
When I received my netbook, I immediately upgraded the BIOS to version 0602. I then wiped the hard drive and install Windows 7 RC1 (version 7100). The machine started right up, connected to my wireless network, and proceeded to automatically update several device drivers. I was impressed – everything worked great on the 1008HA except the trackpad. It worked but lacked its more advanced functions including scrolling and zoom. I tried downloading the available XP driver from the ASUS support site, but it didn’t add the missing functionality. I hunted around and discovered a posting saying the the touchpad driver for the T91 would give me what I was looking for. So, I installed it, and viola, I now had the advanced functionality that I wanted. Next, I installed Kaspersky’s beta Windows 7 virus protection, my apps and utilities, and have been using it for a week.
My initial impressions:
Size – Excellent
Small, light and good looking. Initially, it had a toy-like quality about it. How could a serious computer be so tiny. Now, I’m used to it and love it.
Screen – Very Good
Bright, crisp, and very readable. Not quite as good in outdoor light, but what display is.
Performance – Excellent
The 1008HA has very impressive performance, in fact, better than I expected. I am running Windows 7, Kaspersky Anti-Virus, Microsoft Office, both IE and Firefox, Feed Demon, EverNote, Dropbox, and Windows Live Writer. Windows 7 loads quickly and I can easily run multiple applications without noticeable degradation. As I write this, I am running IE, Firefox, Outllook, and Live Writer. It’s humming along beautifully.
Keyboard and Touchpad – Good
Like all new laptops, it takes a few days of use to adjust to a new keyboard and touchpad. It took a bit longer than usual for me to get used to the 1008HA. Perhaps it’s the small size that’s at the heart of this. Overall, it’s fine. But I do find the keyboard a bit noisy – some of the keys make a sort of rattling sound. I initially had a problem hitting the ‘a’ key and often hit the ‘s’ instead. That problem has stopped. Like the keyboard, it has taken me longer to adjust to the touchpad. The touchpad buttons are a one piece rocker. It doesn’t take much effort to depress it, but it is somewhat narrow, perhaps 3/8”. So, I need to be right on top of it to press it. The scroll location is in the typical location (right side vertical) and works OK, but due to its overall small size, it’s a smaller target. The touchpad also supports zooming with gestures similar to the zoom gestures on the iPhone. It works OK, but I find that the mouse pointer sometimes move off the screen and it looses its focus.
Ports – Very good
The 1008HA has 2 USB ports; a VGA port much like those found on the new Macbook Pros that requires a special adapter which ASUS cleverly stores on the underside of the netbook; 1/8” audio in and audio out ports; an Ethernet port; and a SD card slot. The ports are all covered with small doors that give the machine a sleek, sculpted look. Time will tell how durable they are. ESATA would have been really sweet.
DVD drive – What do you expect?
There is no DVD drive. But if you install SlySoft’s free Virtual CloneDrive, your netbook can have a virtual blu ray drive. I installed Microsoft Office via an .iso file. You can play blu ray movies the same way. That’s cool.
Video Camera – Very Good
I installed Skype and had it up and running in no time. The camera works as it should.
Battery – Very Good
I haven’t had time to do any accurate measurement of battery life. I have been using the machine on battery, but without much effort at conservation. I’m getting around 4 hours of battery life in a performance setting which is quite adequate for the way that I work. So, I have no complaints about battery life.
AC Power Adapter – Poor
The AC power adapter is small and white to match the white body of my 1008HA. I just can’t understand why ASUS, who seems to be paying attention to Apple’s design sense, didn’t do anything to make the charger easier to store and transport. The adapter has long enough cables, but it’s narrow design gives the user no easy way to store the cables. It seems that a bit of thought in this area would yield a much more useful power adapter that would take up so much less space. A very small netbook with a bulky, unwieldy power adapter makes little sense.
In summary, after a bit of fooling around and adjusting, I am finding the ASUS 1008HA to be a great netbook. Its performance is better than expected running Windows 7. It is small, light and good looking. The screen is very readable, and the keyboard and touchpad are fine once you spend a bit of time with them. Upgrading the netbook is a challenge unless you enlist the help from a firm like AGearNotebooks.com. Then it’s a non-issue. If I could change one thing, I’d redesign the AC power adapter to match the coolness and integration of the 1008HA – smaller with built-in cable storage a la Apple. I would recommend this product to anyone looking for a good netbook today. Tomorrow may be a different story as new products in this category come to market.
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 02:09 PM in Computers, Microsoft, Netbooks, Technology, Windows 7 | Permalink | Comments (0) | TrackBack (0)
For many years, I seek the best computing environment that I can find. I used to think that it was a big, fat laptop. Next, I thought that it was a tablet PC. Then, I became convinced it was an Apple. But today, I've changed. I no longer need the latest and greatest computer. In any given day, I may use 2, 3 or more computers - a Apple laptop, a PC desktop, an iPhone, or my media center connected to a 52 HDTV. What's become my central need is easy and full access to my data no matter what device I'm using. I need applications that store data on the web and can be accessed equally well from a PC, Apple, iPhone, or a web browser. The good news is that many software developers understand this and are building applications that can live in the Cloud. As of today, I am using 5 applications that live in the Cloud that I can't live without.
The Cloud, according to Wikipedia is:
"Cloud computing is a style of computing in which dynamically scalable and often virtualised resources are provided as a service over the Internet. Users need not have knowledge of, expertise in, or control over the technology infrastructure "in the cloud" that supports them.
The concept incorporates infrastructure as a service, platform as a service and software as a service as well as Web 2.0 and other recent technology trends that have the common theme of reliance on the Internet for satisfying the computing needs of the users. Examples of software as a service vendors include Salesforce.com and Google Apps which provide common business applications online that are accessed from a web browser, while the software and data are stored on the servers.
The term cloud is used as a metaphor for the Internet, based on how the Internet is depicted in computer network diagrams, and is an abstraction for the complex infrastructure it conceals."
Here are my top application picks:
Microsoft Exchange. My use of the Cloud began many years ago after I left Microsoft in the late 1990's. I registered my first domain name and set up a hosted Microsoft Exchange account. With ease, I could get access to my email, calendar, contacts from multiple PCs, web browser, and Windows Mobile smartphone. Any change to my data made on any device was synchronized on the server. So, I was always working on current data no matter how I was accessing it. Since that early time, Exchange has evolved to include Apple via Entourage and iPhone, and Linux via Evolution. Using hosted Exchange was my first experience at putting my data on somebody else's server and trusting that they will manage it well. In retrospect, I made a smart decision picking Mailstreet (www.mailstreet.com) as my hosted Exchange provider. I am still with them today.
LassPass (www.lastpass.com). I have used Roboform on my PCs and 1Password on my Apple to manage my passwords and web form filling. I used to use some local synchronization software to copy Roboform's data across my various computers. It was a clever approach and it worked, but it was a bit heavy handed and didn't work at all across platforms. Synchronization, in its early days was rather dangerous. One bad move could create data duplication or loss. I recently learned about LassPass from one of my readers, ran a trial, and quickly migrated to it on all of my computers. It's cross platform (although I'm still waiting on the iPhone client) and manages my passwords, data scraps, and form filling. Any change made on any computer is synchronized and stored on its servers. It works great and I highly recommend it.
Foxmarks (www.foxmarks.com). Foxmarks began as a tool to synchronize bookmarks across several computers as long as you use Firefox. It has evolved and is now supporting Internet Explorer, Safari, and web access. More recently it started the process of changing it's name to Xmarks as it's no longer a Firefox only utility. It is just too sweet to open up a browser on any of my computers and have access to all of my bookmarks. If I'm not at my PC, I can access my bookmarks from the web or my iPhone. If you're like me and have hundreds of bookmarks, this is a killer app. It works reliably, it's free, and comes with my personal recommendation.
Dropbox (www.mydropbox.com). Dropbox is virtual and synchronized storage for PCs, Apples, and the web. Put a file in it, change it on one computer and it's updated and available to all of your computers. Put a file in it and you can share it with others. I put a video file in it and my daughter who's away at college can have access to it. She can even play the file directly from the Dropbox via a web browser. I use Dropbox daily to make my data available across my computers - accounting data, spreadsheets, documents that I'm working on and other stuff that I just always need access too. Because it's in the Cloud, my data is safe and always backed up. You can setup a trial account for free with 2GB of storage.
Evernote (www.evernote.com). Evernote is the latest addition to my Cloud. I used to keep my client information in Microsoft Onenote. Then I move to Apple and started to use NoteTaker. In both cases, the data was not portable. So, I had to manually migrate it to my most popular platform of the month. As you can imagine - quite a pain. Enter Evernote - it's a cross platform, note creation and management program. It runs on the PC, Apple, web, and iPhone. No matter where I am, I have access to my client records. Each note is a container that can hold text, graphics, and data files. It's simple to setup and easy to use and it just works. Evernote has a free version that is quite capable. So, you can give it a try for free.
Cloud computing is here to stay. It's a significant move from PC-centric computing to data-centric computing. The idea is to not worry about your data, but to simply have flexible and easy access to it. An added benefit of the Cloud, is that a crashed hard drive doesn't need to be such a big deal anymore. Your data is safely living in the Cloud, not vulnerable to hardware failure and the sometimes doubtful success of your last backup. If my computer doesn't work, I just go to another without missing a beat. Can you do that?
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 08:51 PM in Apple, Computers, Microsoft, Smartphones, Technology, Web/Tech, Windows | Permalink | Comments (1) | TrackBack (0)
On December 2nd of last year, I wrote about a family of computer parasites going by the names MS AntiVirus 2009, MS AntiVirus XP, etc. A number of my clients had close encounters with this pest and it wasn't kind. Some had been duped and offered it their credit card in a frustrated attempt to get their computer back. In all of these cases, the fix was bogus. Some of my readers took the time to offer stories of their experiences with it and solutions that they have found to remove it. You can see their comments here: http://www.consideritfixed.com/2008/12/insidious-ms-an.html.
Since I originally wrote about MS AntiVirus, I have had more opportunities to spend time with it. Here are some of the things that I have learned.
Please keep posting information about this family of parasites here so that we can collectively help others who are infected.
Contact Info: info@consideritfixed.com
860-985-7300
Computer repair in West Hartford, Computer repair in Avon, Computer repair in Simsbury, Computer repair in Farmington, Computer repair in Newington, Computer repair in Canton, Computer repair in Hartford, Computer repair in Bloomfield, Computer repair in Unionville, Computer repair in Wethsfield, Computer repair in Glastonbury
Posted at 11:00 PM in Computers, Microsoft, Troubleshooting, Virus, Windows | Permalink | Comments (0) | TrackBack (0)
I have been using a password manager for a long time. My first was Roboform on the PC. When I moved to the Mac, it was 1Password. Both password management programs are excellent. In fact, many would say 'best in class'. But, and this is a big BUT, neither program is cross-platform. By my viewpoint, that is unacceptable today.
In an effort to find a strong, cross-platform solution, I turned to my blog and wrote, Password Managers with Cross Platform Support: Where Are They? The next day, a reader commented, "LastPass.com is what you are looking for." So, went to check it out. I now use it on all of my computers including Windows XP, Vista, Mac OS X, and Ubuntu.
Screen shot of LastPass Vault
Screen shot of LastPass site sidebar in FireFox OS X
The program has a wide range of capabilities, but it is well constructed and installs easily so you don't need to be a nerd to use it. It works in IE and Firefox browsers. It synchronizes information between machines and my LastPass Vault is available to any computer on the Internet. It recognizes webpage logins, autofils forms, manages scraps of data, displays logins effectively as a sidebar in the browser, and much, much more. If you are looking for a better way to manage your passwords and fill forms, LastPass may be it. You can check it out here: lastpass.com
Please post a comment if this has been helpful to you.
Contact Info: info@consideritfixed.com
860-985-7300
Computer repair in West Hartford, Computer repair in Avon, Computer repair in Simsbury, Computer repair in Farmington, Computer repair in Newington, Computer repair in Canton, Computer repair in Hartford, Computer repair in Bloomfield, Computer repair in Unionville, Computer repair in Wethsfield, Computer repair in Glastonbury
Posted at 07:38 AM in Apple, Computers, Microsoft, Technology, Web/Tech, Windows, Windows Vista | Permalink | Comments (0) | TrackBack (0)
It not new news that computer users have too many passwords, key codes, and bits and pieces of important information. To complicate matters, we often have more than one computer. Any many of us have computers running Windows, OS X, and increasingly Linux. My current count includes 266 logins, 104 notes, 3 credit cards, and 2 different profiles. I could never keep this information organized and safe without a software utility that manages this stuff. This category of software utility is often called a password manager. But that's actually a misnomer. This type of software does much more than just manage passwords. It manages and auto fills usernames and passwords; fills in web page forms; keeps bits and pieces of useful information; generates secure passwords; and maintains electric wallets. The good news is that there is a small number of reasonably priced products available that do this well. Many are now expanding their offerings to include web interfaces and one way support for mobile platforms like Windows Mobile, Palm and iPhone.
My two favorite products are 1Password for OS X and Roboform for Windows. I use both daily and don't know what I would do without them. The are well designed, reliable and mature, and do the job well. But there is one thing that they don't do at all that is starting to make me crazy - neither product offers any type of reasonable cross platform support and synchronization. 1Password does offer very broad support to import password data from a large number of competing products. Roboform does this too, but is more limited.
This is very useful when you are evaluating their software. You can get up to speed quickly as you don't have too much information to re-key. Also, both products offer good ways to synchronize data between multiple computers of the same platform. And both products offer one way synchronization to popular mobile platforms. But neither product offers synchronization between Windows and OS X. This is what I need desperately. I've been combing the Internet looking for a good solution and I can't find one. So, I'm asking - Does anyone know of a good password/form filler/data scrap manager that is as good as 1Password or Roboform that is cross platform? If so, please tell me. I know there are many of us out there looking for a solution.
Please post a comment if this has been helpful to you.
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 09:34 AM in Apple, Computers, Microsoft, Technology, Windows | Permalink | Comments (2) | TrackBack (0)
In the last month, 5 customers have called me about a parasite called MS Antivirus 2009. MS Antivirus 2009, and others in its sick family tree like XP Antivirus 2008, are infecting Windows computers at an alarming rate. All of my customers had modern, up to date antivirus programs installed and they still got it. Ouch!
The first sign of an infection by MS Antivirus 2009 is usually this: a window opens on the
computer that looks just like the Windows Security Center and it claims that you have no virus or spyware protection installed. This usually gets the user's attention and leads to the opening of a scanner that tells the user that they are infected with a number of things. This is usually followed by an offer - give some money and this software product, MS Antivirus 2009 will remove the problem. Two of my customers believed this ruse enough to offer up their credit cards. And guess what - the problem didn't go away. It actually got worse. The result was a computer with disabled menus, no access to utilities in the control panel, the deletion of system restore saved states, popups, and system reboots. So, you just can't use your computer.
In my experience, one of the best sources of information on a virus or parasite is a Google search. I can often find loads of useful information very quickly and be well on my way to removing a pesky varmint. This was not the case with MS Antivirus. A Google search does lead to several pieces of information, but many of the hits end up on web sites claiming to be able to remove MS Antivirus but for a fee. They offer a download link to a free scanner, but when you want to remove the pest, they want money. Gosh, doesn't that sound an awful lot like the parasite that we just discussed? Call me paranoid, but doesn't it make you wonder that the vendors detecting this parasite and selling a solution to its removal may just have something to do with the problem. The availability of these solutions is just too convenient, and for me, hard to trust.
Here's my recommendation: In the business of fixing computers, I've learned that customers want simple solutions - keep the cost down and guarantee that the pest is gone. I can't trust these no name spyware scanners. I can't trust registry hacks and file deletions. My approach is to fix MS Antivirus infections the old fashion way. Remove all important data from the PC; format the hard drive; reinstall the operating system, applications, and virus protection; and then put the data back. All in all, it takes about 2 to 3 hours of work, but I can guarantee a good result.
One additional note: If you see the first signs of an infection which is usually a popup window that looks like Microsoft's Windows Secutiry Center claiming that you don't have virus protection, don't click on anything related to it. Go right to system restore and restore your PC back to a previous date. If you can do this, you will be one of the lucky ones like my friend David.
Please post a comment if this has been helpful to you.
Contact Info: info@consideritfixed.com
860-985-7300
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Posted at 02:43 PM in Computers, Microsoft, Virus, Windows, Windows Vista | Permalink | Comments (10) | TrackBack (0)
In my business, I help clients select new computers. Until recently, I told my clients that they should expect to pay about $1200 to $1400 for a decent laptop. I typically steered them away for the advertised 'cheap laptops' from Dell and the like. In my experience, they were underpowered, lacked adequate RAM to get real work done, and left the user regretting the purchase as they were just too slow to enjoy using. Today, I'm pleased to report that is no longer the case. The low end laptop, when picked properly, now has serious power to do serious work.
Here are a few examples of laptops that I found at a few reputable web-based computer sellers:
From Best Buy's Outlet Center at $599 each:
Laptop #1: Gateway - Model: T-6836 | SKU: 8892861; Intel® Core™2 Duo mobile processor T5750; 4GB DDR2 memory; DL DVD±RW/CD-RW drive; Labelflash technology; 14.1" widescreen; 250GB hard drive; built-in webcam; Windows Vista Home Premium 64-bit with SP1
Laptop #2: HP Pavilion - Model: dv6835nr | SKU: 8780125; Intel® Core™2 Duo mobile processor T5550; 3GB DDR2 memory; DL DVD±RW/CD-RW drive; 15.4" widescreen; 250GB hard drive; built-in Web cam; Windows Vista Home Premium with SP1
From eCOST.com at $509:
Laptop #3: HP Pavilion - Model: DV6915NR eCOST.com Part #42260062 2.0GHz AMD Turion X2 Dual Core TL-60 Processor, 3GB RAM, 200GB Hard Drive, DVD+/-R/RW DL w/ LightScribe, Intel PRO/Wireless 3945ABG, NVIDIA GeForce 7150, 15.4" WXGA HD Display, Webcam, Windows Vista Home Premium (HP Recertified)
From Circuit City Outlet at $579.96:
Laptop #4: Toshiba Satellite L305D-S5881 15.4" Widescreen Laptop Model #: TOS L305DS5881 - AMD Turion 64 X2 RM-70, 3GB of DDR2 memory, Built-in webcam, 200GB hard drive, Burns DVDs and CDs, Windows Vista Home Premium
From Newegg.com at $599.99:
Laptop #5: Acer Aspire AS5730-4163 NoteBook Intel Pentium dual-core T3200(2.00GHz) 15.4" Wide XGA 4GB Memory 320GB HDD DVD Super Multi Intel GMA 4500M
From Geeks.com at $599.99
Laptop #6: Dell Inspiron 1525 Core 2 Duo T5750 2.0GHz 3GB 250GB DVD±RW 15.4" Vista Home Premium (Brown) (Refurbished)
Please post a comment if this has been helpful to you.
Contact Info: info@consideritfixed.com
860-985-7300
Posted at 11:50 AM in Computers, Microsoft, Technology, Windows Vista | Permalink | Comments (2) | TrackBack (0)
I've been looking for a new table PC. It came down to 2 – the Lenovo X60 and the ASUS R1F. The Lenovo product has received great reviews and its users say good things about it. However, I didn't like the narrow aspect ratio of the screen, lack of a built in DVD/CD, small 60GB hard drive and its anemic 1.66 GHz Core 2 Duo processor. The ASUS R1F, on the other hand, offers a wide aspect ratio screen, built-in DVD RW, and a slightly larger 80GB hard drive. But it offers the same anemic 1.66GHz Core 2 Duo processor as the X60. So, I was stuck. I didn't want to purchase a tablet with a wimpy processor or tiny hard drive. So, I kept searching. I almost purchased a R1f_2 Toshiba M-400. I could upgrade the processor on this machine to a 2.33 GHz Core 2 Duo and get a 120 GB hard drive. I've owned Toshiba products before and wasn't too excited about owning one again. Plus, I really wanted the ASUS.
Then, I came across MilestonePC.com. These guys offer ASUS's complete line of laptops, but also offer reasonably priced upgrades. So, I put in an order for an ASUS R1F with a 2.33 GHz Core 2 Duo, 2 GB RAM, and a 160GB hard drive – my version of a dream tablet PC. I put the order in around 1pm EST. I promptly got a confirmation email. Two hours later, I received another email telling me that the tablet would be picked up for delivery by UPS that afternoon and it contained my tracking number. I later got a confirmation that the tablet was pickup and on its way. All of my emails, were signed by dannyli@milestonepc.com.
I received the tablet on schedule with all upgrades in place and working fine. I've been using the machine for about 3 weeks and I love it. I recently added a second battery to the hot swappable drive bay. I'm a PC tech/installer and I keep all my client records in my tablet. I can now use the tablet all day without plugging in.
I encourage you to check out the ASUS products at MilestonePC.com. To date, my experience with Danny Li and company has been superior. They also sell laptops from LG and Compal. Now you can Consider It Fixed!
Please post a comment if this has been helpful to you.
Contact info: info@consideritfixed.com
860-985-7300
Posted at 10:18 AM in Computers | Permalink | Comments (0) | TrackBack (0)






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